FREE DELIVERY ON AUSTRALIAN ORDERS OVER $200

Feather + Noise

FAQ Page

MY ORDER QUERIES

How can I track my order?

  • Once orders are dispatched, you will receive a shipping email and SMS with all the tracking details. Please get in touch via the ‘Contact Us’ page if you require further assistance.

Can I make changes to my order once processed?

  • Unfortunately, once an order has been processed online, we are unable to make changes or cancel. This includes Pre-Orders also.

How do I return my order if something is wrong?

  • You can request a return by logging into your account via our website. Go to ‘My Returns’ and select ‘Request Return’ to notify us of your return. If you checked out as a guest you can do this via the link included in our ‘Returns’ page.

Can I get a refund if I return my order?

  • No. We only offer exchanges or store credit on returned items.

Do I pay for postage if I return my order?

  • Yes. The goods are your responsibility until they reach our office. We do include a link where you can pay and print for your shipping label once your Return request has been approved.

 

MY ACCOUNT QUERIES

How do I create an account?

  • You will find a sign up form when you head to the Login/Register tab in the menu or click here.

How long do I have to use my store credit?

  • Credits are valid for 12 months from issue date. If this is not used, you will forfeit the credit amount.

How do I apply my store credit to my order?

  • Your credit should be available for you to apply automatically at the checkout screen, you will need to ensure that you tick the ‘Use Store Credit’ option. Please ensure you are logged into your account to retrieve your credit. If you fail to use this in an order, we are unable to refund you the credit.

What happens if I forget my password or am having trouble logging into my account?

  • We suggest to reset your password by clicking the ‘Forgot Password?’ link. If you are still having trouble, please email our Customer Service Team who will be able to reset your password for you.

I want to change my password; how do I do this?

  • When you are logged into your Account, you can change your password under the ‘Change Password’ tab in the menu.

I want to change my email address; how do I do this?

  • Please email our Customer Service Team who will be able to change your email address that is linked to your account for you.

 

PRODUCT QUERIES

What is a PRE-ORDER?

  • A PRE-ORDER is a style that has not yet arrived into our Warehouse. We release selected styles for PRE-ORDER to meet customer demand. An estimated date of dispatch will be included in the product description where it states; it could arrive earlier or later than estimated. If you order any in-stock styles with a Pre-Order styles your entire order will not be dispatched until your Pre-Order arrives into our Warehouse.

The product I would like to order is out of stock. How can I be notified when it is back in stock?

  • You can simply head to the style online that is ‘out of stock’ and subscribe to the ‘BACK IN STOCK NOTIFCATION’ by leaving your email address. Once the style is re-stocked you will be notified via email.

Can earrings, hats and headscarfs be returned? 

  • No. For hygiene reasons we are unable to accept these items back for return.

Do you have a sizing chart?

  • Our sizes vary from style to style so we are unable to provide an accurate sizing chart. We do offer sizing guides on most of our products in the description. Below is a General Sizing Guide for our store:

GENERAL SIZE GUIDE

XS - 6

S - 8/10

M - 10/12

L - 14

XL - 16

FOOTWEAR SIZE CHART

EU SIZE

AU SIZE

FOOT LENGTH (Heel to Toe)

35

4.5

22.3 cm

35.5

5

22.6 cm

36

5.5

22.9 cm

36.5

6

23.2 cm

37

6.5

23.5 cm

37.5

7

23.8 cm

38

7.5

24.1 cm

38.5

8

24.4 cm

39

8.5

24.7 cm

39.5

9

25 cm

40

9.5

25.3 cm

41

10

25.9 cm

42

10.5

26.5 cm

  

GENERAL QUERIES

What does the ‘PICK-UP’ option mean?

  • We offer a ‘PICK-UP’ option for our customers located close to our Yarraville Head Office or alternatively if you simply prefer to make a drive by rather than being posted. This can be useful for customers wanting to have their order in time for the weekend, and who are concerned their order may not arrive in time via Australia Post. You will be notified via EMAIL when your selected ‘PICK-UP’ order is ready to be collected. Your order will be taken out to you upon arrival. Simply call us & one of our friendly team will run it to you. No need to even leave your car! Unfortunately, we don’t offer a try on service for our pick-up customers.

Do you have a shop?

  • No, Feather and Noise is an online business only. We do offer styling sessions in our private styling suite; however, this is opened via APPOINTMENT ONLY. You can read more about these in our ‘Styling sessions’ tab online at; https://featherandnoise.com/styling-sessions

I’m waiting to receive my $10 sign up to our mailing list voucher?

  • Rest assured, the $10 voucher automatically gets sent to you upon sign up. However, this may take anywhere from 1 minute to a few hours. Be sure to check your junks folder as it might be hiding in there.

I just received my $10 voucher, but I’ve already placed an order – can I get this credited or refunded back to me?

  • Unfortunately, we are unable to credit or refund back your voucher amount, as these vouchers cannot be cancelled or omitted. The voucher lasts for 4 weeks, so you can use this on your next purchase – within this time frame.  

Do you have an extra question up your sleeve that we haven’t answered? Don’t hesitate to get in touch via the ‘Contact Us’ page where one of our customer service team members will endeavour to assist you within 1 – 2 business days.