FREE EXPRESS DELIVERY ON AUSTRALIAN ORDERS OVER $200

Feather + Noise

Returns

Our Policy

If you have a change of mind or would like to exchange your item/s, Feather and Noise are more than happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to offer refunds.

 

RETURNS: TERMS & GUIDELINES

  • Items must be sent back within 10 business days of receiving your items.  
  • Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
  • Items can only be returned back to us for store credit or exchanges. Store credit is valid for 12 months.
  • Your exchanges must be of the same value.
  • Items must be full priced. All sale items are final and cannot be returned or exchanged.
  • We will only accept returned item(s) that have been lodged online using our return portal.

What can't be sent back?

  • Sale items
  • For hygiene reasons; earrings, hats, hair accessories and head scarves cannot be returned.
  • Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
  • If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.

Faulty Items

  • If you have a faulty or damaged product please request a return via emailing returns@featherandnoise.com please include a picture of the deemed fault and your order number.

Shipping

  • The cost of return shipping for exchanges and other returns is at the customer’s expense – this is non-refundable. A return satchel is required to be provided by customers wishing to exchange their items.
  • You can pay for your return shipping in the Australia Post portal here.

**Please note that the goods are your responsibility until they are returned to Feather + Noise.  We will not be able to provide a store credit/exchange on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).

 

PROCESSING A RETURN ONLINE

Guest Account 

Feather & Noise Account 

  • If you have placed an order through your Feather and Noise account you can request a return by logging into your Account, select the ‘My Returns’ tab and click on the 'Return Your First Item' button, then proceed to choose the correct order and items.

What Now?

  • Once you have lodged your return request, you will need to wait for approval from our Returns Team. This is approved within 1-2 business days. Once approved you will receive a packing slip and our return address via email (it might be hiding in your Junks Folder). Once we receive your return, please allow 1-2 business days for this to be processed.

 

PROMOTIONAL TERMS & CONDITIONS

- $15 Reduced to Clear SALE! / Tuesday 19th May 2020  T&C's -

Terms and Conditions: Sale commences on Tuesday 19th May 2020. All styles in the Feather and Noise Sale category will be $15.00 or less. This offer applies only to the Sale section on the Feather and Noise website. This offer is available strictly while stocks last. This offer cannot be claimed in conjunction with any other offer or promotion. Due to the influx of orders during the Sale event there may be some delays in delivery. Items are reduced to clear, strictly no returns will be offered.

- Buy our Joanna V Neck Knit in Emerald Green, and get a second Joanna V Neck Knit for just $20! / Friday 3rd April 2020 T&C's -

Terms and Conditions: Customers who purchase the 'Joanna V Neck Knit’ in Emerald Green (S005 - 1 - EMERALD GREEN) can then shop a second ‘Joanna V Neck Knit’ in any colour for an extra $20! (S005 - 1 - DUSTY PINK, S005 -1FN – NAVY, S005-1FN – BLACK, S005-1FN- RUST, S005 - 1 - EMERALD GREEN). This offer begins on 03.04.2020 and concludes on 06.04.2020. To be eligible for this promotion, your order must include the 'Joanna V Neck Knit’ in Emerald Green (S005 - 1 - EMERALD GREEN), and then the ‘Joanna V Neck Knit’ in either, Dusty Pink, Navy, Black, Rust or Emerald Green (S005 - 1 - DUSTY PINK, S005 -1FN – NAVY, S005-1FN – BLACK, S005-1FN- RUST, S005 - 1 - EMERALD GREEN). To receive the discount amount ($39.00) your order must include your size selection of the 'Joanna V Neck Knit’ in Emerald Green (S005 - 1 - EMERALD GREEN), and your colour and size selection in your second Joanna V Neck Knit. Once you have added both styles to your cart you can then enter the promo code ‘VIRTUALHUG’ at the checkout to receive your $39.00 discount. If you are wanting to send your second Joanna V Neck Knit onto someone who needs a little extra love and support right now, then please include your BFF’s address and the colour you would like to send them in the comments section at the checkout, and we can send their parcel directly onto them. One order per customer only. This offer cannot be claimed in conjunction with any other offer or promotion. Promotional items can be returned for an exchange where product is available. Due to the influx of orders during the promotion there may be some delays in delivery. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

20% Off Storewide After-Yay Sale! / Thursday 19th March 2020 T&C's –

Terms and Conditions: Offer commences Thursday 19th March 2020 7am AEST. This offer applies to ALL styles featured on the Feather and Noise website. This offer is available until Friday 20th March 2020 11.59pm AEST. The extra 20% off discount amount will be automatically added to your cart at the checkout. This offer cannot be claimed in conjunction with any other offer or promotion. Limited stock available. Promotional items can be returned for an exchange where product is available. Exchanges are subject to Feather & Noise’s returns policy. Due to the influx of orders during the promotion there may be some delays in delivery. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

- Extra 30% off Sale / Tuesday 17th March 2020 T&C's - 

Terms and Conditions Apply. Offer commences Tuesday 17 March 2020 12pm AEST. This offer applies only to Sale styles featured in the Feather and Noise sale tab. This offer is available until Wednesday 18 March 2020 11.59pm AEST. Discount code ‘EXTRA30’’ is required at checkout in the ‘coupon’ section. Offer available strictly while stock lasts. One offer per customer only. This offer cannot be claimed in conjunction with any other offer or promotion. Please consider sale purchases carefully as we do not offer refunds, credits or exchanges for change of mind or incorrectly ordered sale items. There are no refunds on discounted items unless they are faulty and are returned within 10 days of purchase. Due to the influx of orders during the Sale event there may be some delays in delivery. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

Buy a Soothe the Soul Sweater and receive a FREE ‘Keep the Coffee Coming 8oz Cup’ Promotion / Sunday 15th March 2020 T&C –

Terms and Conditions: Customers who purchase the 'Soothe the Soul Sweater’ in either Blush (FN722 – BLUSH) or Grey (FN722 - GREY) will receive a FREE ‘Keep the Coffee Coming 8oz’ in either Beige (Keep Cup 8oz - BEIGE) or Black (Keep Cup 8oz - BLACK). This offer begins on 15.03.2020 at 7am AEST and is available to the first 100 customers. To be eligible for this promotion, your order must include the 'Soothe the Soul Sweater’ in either Blush or Grey & The ‘Keep the Coffee Coming 8oz’ Cup in either Beige or Black. The discount amount ($22.00) will be automatically added to your cart after you have added your size selection of the 'Soothe the Soul Sweater’ in either Blush or Grey, and your colour selection in the ‘Keep the Coffee Coming 8oz’ in either Beige or Black. Offer is available to the first 100 customers. One order per customer only This offer cannot be claimed in conjunction with any other offer or promotion. Promotional items can be returned for an exchange where product is available. Exchanges are subject to Feather & Noise’s returns policy. Due to the influx of orders during the promotion there may be some delays in delivery. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

- Top 10 Dresses Promotion / Friday 6th March 2020 T&Cs - 

Terms and Conditions: Promotion commences on Friday 6th March 2020. The top 10 dresses promotion only applies to the styles listed in our ‘Top 10 Dresses’ Category on the Feather and Noise website. Offer is available strictly while stock lasts. This offer cannot be claimed in conjunction with any other offer or promotion. Limited stock available. Promotional items can be returned for an exchange where product is available. Exchanges are subject to Feather & Noise’s returns policy. Due to the influx of orders during the promotion there may be some delays in delivery. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

- Footwear Frenzy SALE / Wednesday 4 March 2020 T&Cs - 

Terms and Conditions: Sale commences on Wednesday 4th March 2020. The footwear sale only applies only to the Sale section on the Feather and Noise website. Offer available strictly while stock lasts. This offer cannot be claimed in conjunction with any other offer or promotion. Please consider sale purchases carefully as we do not offer refunds, credits or exchanges for change of mind or incorrectly ordered sale items. There are no refunds on discounted items unless they are faulty and are returned within 10 days of purchase. Due to the influx of orders during the Sale event there may be some delays in delivery. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

Get A Free Bell Dress in Mustard Spot Promotion / Friday 28th February 2020 T&C –

Terms and Conditions: Customers who purchase the ‘Bell Dress’ in Navy Spot (6408 - NAVY SPOT) will receive a FREE 'Bell Dress’ in Mustard Spot (6408 - MUSTARD SPOT). This offer begins 28.02.2020 and is available while stocks last. To be eligible for this promotion, your order must include the 'Bell Dress' in Navy Spot and the 'Bell Dress’ in Mustard Spot. Discount amount ($69.00) will be automatically added to your cart after you have added your size selection of the 'Bell Dress’ in Navy Spot, and your size selection of the 'Bell Dress' in Mustard Spot. One Free ‘Bell Dress’ in Mustard Spot can be claimed per transaction. One order per customer only. Limited stock available. Promotional items can be returned for an exchange where product is available. Exchanges are subject to Feather & Noise’s returns policy. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

- Get A Free Molly Tank in Beige Promotion / Friday 21st February 2020 T&C –

Terms and Conditions: Customers who purchase the ‘Polly Short Overalls’ in Denim (FJ303-M.BLUE – DENIM) will receive a FREE 'Molly Tank’ in Beige (S17042917B - BEIGE). This offer begins 21.02.2020 and is available while stocks last. To be eligible for this promotion, your order must include the 'Polly Short Overalls' and the 'Molly Tank’ in Beige. Discount amount ($49.00) will be automatically added to your cart after you have added your size selection of the 'Polly Short Overalls' and your size selection of the 'Molly Tank' in Beige. One Free Molly Tank in Beige can be claimed per transaction. One order per customer only. Limited stock available. Promotional items can be returned for an exchange where product is available. Exchanges are subject to Feather & Noise’s returns policy. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

- $20 Reduced to Clear SALE! / Wednesday 15th January 2020 T&C - 

Terms and Conditions: Sale commences on Wednesday 15th January 2020. All styles in the Feather and Noise Sale category will be $20.00 or less. This offer applies only to the Sale section on the Feather and Noise website. This offer is available strictly while stock last. This offer cannot be claimed in conjuction with any other offer or promotion. Due to the influx of orders during the Sale event there may be some delays in delivery. All items purchased in the Sale Tab will be shipped as 'standard shipping'. Strictly no returns will be offered. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

- Get A Free Elisha Top Promotion / Friday 10th January 2020 T&C –

Terms and Conditions: Customers who purchase the ‘Rylee Jumpsuit’ in either Beige, Khaki or Black (SL2018108FN – BEIGE, SL2018108FN – KHAKI, SL2018108FN - BLACK) will receive a FREE 'Elisha Top’ in White (FN2019087-1FN - WHITE). This offer begins 10.01.2020 and is available while stocks last. To be eligible for this promotion, your order must include the 'Rylee Jumpsuit' in either Beige, Khaki or Black and the 'Elisha Top’ in White. Discount amount ($45.00) will be automatically applied to your cart after you have added your size selection of the 'Rylee Jumpsuit' and 'Elisha Top' in White. One Free Elisha Top can be claimed per transaction. One order per customer only. Limited stock available. Sale & promotional items can be returned for an exchange where product is available. Exchanges are subject to Feather & Noise’s return policy. Feather & Noise reserves the right to vary the terms and conditions of the offer at their own discretion.

- Get A Free Tilly Tee Promotion / Wednesday 8th January 2020 T&C –

Terms and Conditions: Customers who purchase the ‘Harmony Pant’ in Navy (VVN7898-4-FN – NAVY) will receive a FREE 'Tilly Tee’ in Navy Stripe (B32079 - NAVY STRIPE). This offer begins 08.01.2020 and is available to the first 100 customers. To be eligible for this promotion, your order must include the 'Harmony Pant' and the 'Tilly Tee’ in Navy Stripe. Discount amount ($39.00) will be automatically added to your cart after you have added your size selection of the 'Harmony Pant' and your size selection of the 'Tilly Tee' in Navy Stripe. One claim per customer only. Limited stock available. Strictly no returns will be offered.

- Get A Free Carrie Cami Promotion / Friday 3rd January 2020 T&C –

Terms and Conditions: Customers who purchase the 'Dylan Culottes’ in either Blush or Black (Dylan Culottes Blush FN566 – BLUSH, Dylan Culottes Black FN566) will receive a FREE 'Carrie Cami' in Black (097 BLACK). This offer begins 03.01.20 and is available to the first 100 customers. To be eligible for this promotion, your order must include the 'Dylan Culottes' and the 'Carrie Cami' in Black. Discount amount ($39.00) will be automatically added to your cart after you have added your colour and size selection of the 'Dylan Culottes' and your size selection of the 'Carrie Cami' in Black. One claim per customer only. Strictly no returns will be offered.

If you have a question regarding a return please email returns@featherandnoise.com or submit an enquiry via our Contact Us page.