If you have a change of mind or would like to exchange your item/s, Feather and Noise are more than happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to offer refunds.
RETURNS: TERMS & GUIDELINES
- Items must be sent back within 10 business days of receiving your items.
- Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
- Items can only be returned back to us for store credit or exchanges. Store credit is valid for 12 months.
- Your exchanges must be of the same value.
- Items must be full priced. All sale items are final and cannot be returned or exchanged.
- We will only accept returned item(s) that have been lodged online using our return portal.
What can't be sent back?
- Sale items
- For hygiene reasons; earrings, hats, hair accessories and head scarves cannot be returned.
- Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
- If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.
- If you have a faulty or damaged product please request a return via emailing firstname.lastname@example.org please include a picture of the deemed fault and your order number.
- The cost of return shipping for exchanges and other returns is at the customer’s expense – this is non-refundable. A return satchel is required to be provided by customers wishing to exchange their items.
- You can pay for your return shipping in the Australia Post portal here.
**Please note that the goods are your responsibility until they are returned to Feather + Noise. We will not be able to provide a store credit/exchange on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).
PROCESSING A RETURN ONLINE
Feather & Noise Account
- If you have placed an order through your Feather and Noise account you can request a return by logging into your Account, select the ‘My Returns’ tab and click on the 'Return Your First Item' button, then proceed to choose the correct order and items.
- Once you have lodged your return request, you will need to wait for approval from our Returns Team. This is approved within 1-2 business days. Once approved you will receive a packing slip and our return address via email (it might be hiding in your Junks Folder). Once we receive your return, please allow 1-2 business days for this to be processed.
If you have a question regarding a return please email email@example.com or submit an enquiry via our Contact Us page.