FREE DELIVERY ON AUSTRALIAN ORDERS OVER $200

Feather + Noise

Shipping

When will my order dispatch?

  • All orders (except pre-orders) dispatch our Warehouse within 1-3 business days, excluding Public Holidays. Tracking information will be emailed out on the day that orders are shipped out.

How do I track my order?

  • Once orders are dispatched, you will receive a shipping email and SMS with all the tracking details.

What delivery service do we use?

  • We ship Australian orders with Australia Post and Couriers Please. International orders are shipped with Australia Post.

I’ve incorrectly put in my shipping address?

  • It is the customer’s responsibility to provide the correct shipping address. If this is incorrect, please contact us immediately at info@featherandnoise.com so we can contact the delivery service on your behalf. We cannot offer reimbursement for postage should the parcel become delayed, returned to sender or lost.

My parcel is being returned to sender?

  • Orders that are returned to sender by fault of Feather + Noise, we will cover postage and re-send the parcel out in the first instance. Unsuccessful deliveries that occur due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended, will require a postage payment to be made by the customer so this can be re-sent out. If not, a store credit will be issued.

What is Safe Drop?

  • All Australian orders sent via Australia Post have safe drop enabled.
  • To read more about safe drop, click here.

 

AUSTRALIAN SHIPPING

Australian Shipping

Business Days

Flat Rate Fee

Standard Shipping

3-5 days

$8.00

Express Post

1-3 days

$14.00

Free Standard Shipping

3-5 days

Free over $200

*Please note if you are located in WA or SA both STANDARD and EXPRESS shipping may take a little longer.

 

INTERNATIONAL SHIPPING

Countries

Business Days

Flat Rate Fee

NZ Shipping

5 – 10 days

$15.00

Rest of the World

10 – 14 days

$20.00

Custom and taxes: All prices are charged and displayed in Australian Dollars (AUD) and do not include import or custom taxes. It is the customers responsibility to cover the additional costs associated with overseas purchases.

Authority to Leave: For International orders, authority to leave must be requested in the comments section of the checkout. All parcels are sent out by Australia Post.

 

LOCAL PICK UP

Where is Local Pick Up?

  • Local pick up is available from our Warehouse in Yarraville, VIC 3013.

When and how can I arrange a pick up?

  • Once your order is ready, you will receive an email notifying you that the order is ready for collection from our Warehouse. From there, you will need to schedule a pick up time by contacting our Warehouse Team directly during business hours; Monday to Friday, 9am to 4pm.

I choose Pick Up in error, what do I do?

  • If you selected 'Pick Up' in error we are happy to arrange postage for you. Simply email our Customer Service Team at info@featherandnoise.com.